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ABOUT US >> Delivery & Returns >> Service Guarantee

Service Guarantee

 

We are committed to serving the expat community the best way we can, and one of the ways we do this is by providing excellent customer service.

 

Being our customer isn’t just about ordering and receiving deliveries. It’s about us caring what your whole experience is with us - from the moment you start shopping for products on our website to after your order has been delivered , we put a lot of effort into making sure that our service is nothing short of excellence.

 

Missing Products

Getting your order right is extremely important to us. Please check your order upon delivery - we have procedures in place to ensure that every item shows up when and where you want it, but if we missed an item, please email us within 24 hours to begin the inquiry process at service@epermarket.com.

 

Price Matching

We are committed to being a leader not just in quality, but also in price. We will price match any supermarket in Shanghai, online and offline. Order 15 or more products* on our website and compare the exact products to any other supermarket in Shanghai. If our order total is more than theirs, we will refund the difference to your Account Balance!


*excludes sale/promotion items.

 

Friendly and helpful customer service, available everyday M-F 10-7pm, and Sat & Sun 9-6pm.
 

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Hotline:400 776 0776(9:00-19:00)

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