Service Guarantee

We are committed to serving the expat community the best way we can, and one of the ways we do this is by providing excellent customer service.

Being our customer isn’t just about ordering and receiving deliveries. It’s about us caring what your whole experience is with us - from the moment you start shopping for products on our website to after your order has been delivered, we put a lot of effort into making sure that our service is nothing short of excellence.

Missing/Defective Products

Getting your order right is extremely important to us. Please check your order upon delivery and make sure that every item is in a useable state – if you believe we have missed an item or that an item is defective, please email us to begin the inquiry process at service@epermarket.com. For more information about Returns & Exchanges, please click here.

Price Matching

We are committed to being a leader not just in quality, but also in price. We will price match any supermarket in Shanghai, online and offline. Order 15 or more products* on our website and compare the exact products to any other supermarket in Shanghai. If our order total is more than theirs, we will refund the difference to your Account Balance!

*excludes sale/promotion items

Friendly and helpful customer service：Monday - Friday:  8:00 - 21:00；Saturday & Sunday:  8:00 - 20:00