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ABOUT US >> Delivery & Returns >> Additional Delivery Areas

Additional Delivery Areas

 
You don't have to live in Shanghai to get your favorite Epermarket Products!
 
Delivery Fees & Times
 

 
Please note that all orders for outside Shanghai, Suzhou, Wuxi, Kunshan & Hangzhou (excl. Linan and Yuhang) must be pre-paid online, and that your delivery time may be affected by weather conditions and holidays. Same Day, Hourly & Express Delivery not available.
 
Delivery Conditions
We have partnered up with a third-party delivery service to extend our delivery area. Safety and quality are always our top priority - we will carefully pack your goods before handing them off, and do everything we can to protect them from damage.
 
Making sure that your products get delivered to you in perfect condition is important to us. As we use a Third Party delivery service (except for Suzhou & Kunshan), we recommend that you do not place orders that contain fresh, refrigerated or frozen products.
 
Delivery Acceptance
Any coupons or vouchers cannot be accepted at point of delivery, and must be used when placing your order. Upon receiving your delivery, you must personally verify the contents and quality of your order. Epermarket is not to be held responsible should you entrust the acceptance of your order to a third party. If there is no one home to receive the order, we or a third party representative will contact you to arrange another delivery time (additional delivery charges may apply).
 

For health and safety reasons, products which have been opened or damaged in any way after reception cannot be returned unless they have quality issues.

Responsibility Statement
In the event of a delayed or cancelled order, Epermarket will not be liable for any additional delivery fees in the following situations:

- Customers entered an incorrect or unclear delivery address or telephone number

- Goods were delivered on time but there was no one to receive them.  In this situation, the customer will be liable for any additional delivery fees.

- Force majeure:  natural disasters, martial law, etc.

 

400 776 0776(08:00-20:00)