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ABOUT US >> Easy Shopping >> Leave My Order at the Door

Leave My Order at the Door

Not sure if you will be available when our driver arrives? Worry no more! We have implemented a new function to make your life easier. You will now able to select your preferred delivery slot and request to leave your order at the door. Feel safe in the knowledge that your fresh and frozen items will be carefully stored for you in cooler and carton boxes upon your arrival.
 
How it works
At the checkout page, you will be able to select three options if you wish to have your order left at the door:
 
 
Option 1: Long-lasting cooler boxes
Have your groceries left in cooler and delivery boxes – This option requires a ¥50 deposit fee that covers the boxes used to store your groceries and it will be added to your shopping cart as an additional fee. On your next order, give all the boxes back to our driver and once returned we will credit ¥50 to your Epermarket account. 
This option is available for pre-paid orders only.
 
 
 
Option 2: Short-term cooler bags
Have your groceries left in cooler bags –This option requires a ¥20 deposit fee that covers the bags used to store your groceries and it will be added to your shopping cart as an additional fee.  We strongly recommend you to select this option only if you will be unavailable for just a short time as cooler bags keep items cool for only a limited time. On your next order, give all the bags back to our driver and once returned we will credit ¥20 to your Epermarket account. 
This option is available for pre-paid orders only.
                  
 
Option 3: No cooling packaging needed
No fee is required. Your groceries will be in paper and compostable bags and left outside your door.
 
Q & A 
What happens if I don’t select any of these options and I’m not available when the driver arrives?
Our packing team has different procedures for orders that can be left at the door and for the ones that are delivered directly to you. If options 1 or 2 are not selected for your fresh and frozen items, then your items will not be left in cooler bags or cooler boxes.
 
Why is a deposit fee needed for Options 1 & 2?
When Epermarket first launched, one of the objectives was to support green initiatives and continue our push for sustainability in China. For this reason, the deposit fee represents our efforts to reduce plastic and paper waste, as the deposit fee is returned to customers when these boxes/bags are brought back for recycling. 
 
Can I request for a refund if I only return one of the boxes/bags that were previously delivered to my doorstep? 
All the boxes/bags used for a specific order need to be returned for us to refund the related deposit.
 
Does my deposit cover just one or multiple cooler and/or delivery boxes or bags?
Your deposit fee will cover all boxes or bags used for the order you require to be delivered to your door.
 
Will I need to pay for a new deposit every time I forget to return my boxes or bags at the door?
If you select Option 1, you will need to pay a new deposit for the boxes. The same applies for Option 2.
If you forget to return your boxes or bags, simply return them with your next order and we will refund you for all the related orders.  
 
Do I need to notify Epermarket after returning my boxes or bags and request a refund?
No. After you return them, the driver will notify our customer service team. You should receive your refund within 1 business day. However, should you not receive the refund within 1 business day do not hesitate to contact our Customer Service.
 
What happens if my order is not at the door when I return home?
Before selecting this option, please ensure that the area where your order will be delivered is in a secure location. If after all you cannot find your order at your door, do not hesitate to contact our Customer Service.
400 776 0776(08:00-20:00)